APA Style

TJIPTONO,FANDY. (2004). PRINSIP-PRINSIP TOTAL QUALITY SERVICE . YOGYAKARTA: ANDI OFFSET.

Chicago Style

TJIPTONO,FANDY. PRINSIP-PRINSIP TOTAL QUALITY SERVICE. YOGYAKARTA: ANDI OFFSET, 2004. Text.

MLA Style

TJIPTONO,FANDY. PRINSIP-PRINSIP TOTAL QUALITY SERVICE. YOGYAKARTA: ANDI OFFSET, 2004. Text.

Turabian Style

TJIPTONO,FANDY. PRINSIP-PRINSIP TOTAL QUALITY SERVICE. YOGYAKARTA: ANDI OFFSET, 2004. Print.